Returns & warranty

Policy approved 19 October 2026

30-day returns

If you change your mind, contact us within 30 days of delivery to request a return. Return the lens complete and undamaged, with all supplied parts and suitable protective packaging. You may carefully try the lens; damage from misuse is not a change-of-mind return.

You pay tracked return postage for a change-of-mind return or a mount you selected incorrectly. The refund covers the lens price only; original delivery charges, including the delivery/import-handling allowance charged at checkout, are nonrefundable for these returns, except where applicable law requires otherwise. We do not add a restocking fee.

Wrong, damaged or defective items

If we sent the wrong item or your lens has a manufacturing defect, contact us with your order reference and a description of the issue. Photos or a short video can help us assess it without an unnecessary return.

Bold Lens pays approved reasonable return costs for a confirmed seller error or manufacturing defect. Contact us before paying for return shipping so we can agree the method. These cases are not treated as change-of-mind returns.

6-month limited warranty

The lens is covered for manufacturing defects in materials or workmanship under normal use for 6 months from delivery. We will assess the issue and provide a repair or replacement. If an appropriate remedy is unavailable, we will provide a refund.

The voluntary warranty does not cover accidental damage, misuse, unauthorized modification or normal wear. The intended photographic character shown in the product description and sample images is not itself a manufacturing defect. This warranty does not limit your rights under applicable consumer law.

How to arrange a return

Email boldlens.co@gmail.com with your order reference, name, mount and reason for contacting us. Wait for our return instructions before posting the lens. We will confirm the return method and applicable refund with you.

Refund timing

We process approved refunds to the original payment method within 7 business days after receiving and inspecting the return, or after agreeing a remedy that does not require a return. Your bank or card issuer may need additional time to display it.

Cancellation before dispatch

Cancellation is available until the parcel is physically handed to the carrier. Email us promptly with your order reference. After handoff, the return policy applies.

Contact

Nuchit / Bold Lens, Bangkok, Thailand. boldlens.co@gmail.com · +66 99 329 1995.